Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: When you register for Storrs, we collect your name, business name, email address, phone number, and WhatsApp Business number.
• Communications: If you contact us directly, we may receive additional information about you such as the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Information from Meta Platforms

When you connect your WhatsApp Business account to Storrs, we receive certain information from Meta Platforms, Inc. ("Meta") in accordance with their policies and your permissions. This may include:

• Your WhatsApp Business profile information.
• Phone numbers and display names of your customers who message you.
• Message content and media to facilitate your conversations through our dashboard.
• Status of messages (sent, delivered, read).

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Facilitate your marketing campaigns, sales conversations, and delivery updates via WhatsApp.
• Improve, personalize, and expand our Service.
• Understand and analyze how you use our Service.
• Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing purposes.
• Find and prevent fraud.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

• Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting, data analysis).
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Meta Platform Data

We strictly adhere to Meta's Platform Terms and Developer Policies. Specifically regarding data obtained from Meta Platforms:

• We do not use data obtained from Meta to retarget users on or off Meta platforms.
• We do not use data obtained from Meta to build or augment user profiles for third parties.
• We do not sell, license, or purchase any data obtained from Meta.
• We do not transfer data obtained from Meta to any ad network, ad exchange, data broker, or other advertising or monetization related service.

5. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By WhatsApp: +234 901 353 5205
• By visiting our website: storrs.com.ng